Last updated: [launch date]
This policy explains what personal information CIACH collects through this website, how we use it, and the choices you have.
Who we are
[Registered legal name], known as CIACH (Conservation Initiative for Art & Cultural Heritage), Thrissur (Dist), Kerala, 680 544, India. Contact us at info@ciach.in or +91 91420 32201.
What we collect
- Through our contact form: your name, email address, the type of work and your message. You can also give your phone number, the capacity in which you are enquiring and where the work is located.
- When you contact us directly: whatever you choose to send by email, phone or WhatsApp, including photographs.
- When you visit the website: basic technical information such as your IP address and browser type, which our hosting provider may record in server logs.
How we use your information
- To reply to your enquiry and advise you on the next step
- To carry out and document any work you ask us to do
- To keep the website secure and working properly
- To meet our legal obligations
We do not sell your personal information, and we do not send marketing messages unless you ask us to.
Who we share it with
- Service providers: our website host [hosting provider] and email provider [email provider], so that the website and enquiries work.
- Google: this website loads fonts from Google, so your browser shares your IP address with Google.
- Other platforms: if you use our WhatsApp, Facebook, Instagram, LinkedIn or map links, those services handle your information under their own policies.
- Authorities: when the law requires it.
Cookies
We do not use advertising or analytics cookies. The website may use a small number of cookies it needs to function. [Confirm at launch]
How long we keep it
We keep enquiries for as long as we need them to respond, and for [3 years] after our last contact unless the law requires longer. We keep project records for as long as they are needed for the care of the work and for our legal obligations.
Your rights
You can ask us to give you a summary of the personal information we hold about you, correct or update it, or erase it where we no longer need it. You can also withdraw any consent you have given and nominate someone to exercise your rights on your behalf. To do any of these, email info@ciach.in.
Complaints
Contact [name or role] at info@ciach.in. We will respond as soon as we can, and no later than 90 days. If your complaint is not resolved, you may approach the Data Protection Board of India.
Children
This website is not directed at children. If you are under 18, please ask a parent or guardian to contact us for you.
Security
We take reasonable steps to protect your information, but no website or email is completely secure. Please avoid sending sensitive personal information through the contact form or by email.
Changes to this policy
We may update this policy. The date at the top shows when it last changed.